BI Reporting: Call Logs Report

Dialpad's Call Logs Report is a starting point for custom aggregations, serving as a jumping-off point for further analysis and exploration within Dialpad BI.

Completely customizable, the daily call logs can be modified to fit your daily, weekly, or quarterly reporting needs and can be broken down by Contact Center. Not only that, the Call Logs report can be used to export call logs into another reporting tool.

Let's get into the details of this report.

Who can use this

The Call Logs Report (Table) is available for Dialpad Users with the Dialpad BI add-on who are Company Admins or have Analytics-specific permissions.

You'll also need to be on a Dialpad Support or Dialpad Sell plan.

Default filters

This report contains 2 default filters:

Calls is Entry Point Call
Calls Start Time

*By default, call logs are filtered to return information on all calls, on the current day.

Visualization type

The Call Logs Report is a templated report displayed in a Table format.

Data dictionary and refresh rates

This report contains unique Analytics definitions — read through the following table to learn more about the data in your report, and how soon it comes available after a call.

Columns	Description	Availability after Call End
Call ID	A unique ID automatically assigned to each call. We generate new call IDs most of the time a call is transferred. Entry point call and user call have different call IDs as well.	5 Minutes
Target ID	Unique ID automatically assigned to the Office, Department, user, or group.	5 Minutes
Target Kind	Indicates whether the target was an Office (Main Line), Department, Contact Center, Router, room, or user. Unconnected outbound group calls may not be all accounted for when filtering by this field. Use Call Target: Target Kind to ensure all are counted.	5 Minutes
Category List	A list of tags used to classify a call's outcome - answered, placed, missed, abandoned, etc.	5 Minutes
Internal Endpoint	The phone number of the Dialpad user or group who owns this call. Note: Users without an assigned number will be given a fake number starting with 803 for routing purposes. If a group line has no number, then this field will default to showing the office's mainline number.	5 Minutes
External Endpoint	The phone number of the external party contacted for this call.	5 Minutes
Start Time	The date and time that a call is received by the Dialpad system.	5 Minutes
Connected Duration	Length of time the call was connected. This is based on the connected and end dates of the call.	5 Minutes
Duration	Time from when the call was created to the time it ended.	5 Minutes
Disposition List	Comma separated list of descriptive labels applied to the call by an operator. For aggregating on individual dispositions, use the Disposition dimensions.	5 Minutes
View Call Summary	Link to this call's summary page on Dialpad. Recording availability and permissions will apply when opening.	5 Minutes

Note

For more information on BI's datasets and notable concepts, be sure to review this Help Center article.