Manage IVR Media

Easily see all media (mp3 recordings) that have been uploaded or recorded for use in your IVR Workflows.

From the Media tab, you can not only delete and copy the file, but also see which audio files are being used where, when they were uploaded and updated and how many IVR workflows they are applied to.

Let’s dive into the details.

Who can use this

IVR Workflows are available to Dialpad Users on all plans and licenses.

Access IVR media files

To access your IVR media, head to your Admin Settings from Dialpad.com

Navigate to IVR workflows
Select Media to access the Media tab
Here, you can easily sort your media by name, number of connections, who it was uploaded by and the date it was uploaded or modified
Click the media file name to play the file

If the upload and modified date are different, this means that someone has replaced the original media file. If you’d like to see who replaced the file, please reach out to Customer Support for log details.

Note

Media files that are used in an Expert Workflow do not appear on the Media tab. To make changes to media in an Expert flow, please reach out to your Solutions Architect.

Media connections

Select the number of connections to see which IVR workflow contains the media file.

Select the name of the IVR workflow to open the IVR workflow in a new tab.

Copy media file

Copy a media file to use it again in a different workflow.

Select the purple copy icon to copy the media file’s URL to your clipboard. Open the URL to download the file.

Delete media file

If the media file is not in use (the number of connections is 0) the file can be deleted.

To delete a media file:

Navigate to the desired file
Select the trashcan
Select Delete to confirm

Be careful, deletion is permanent — we cannot restore deleted media files!

Frequently asked questions

Why are some of my media file names gray?

If the name of your media file is gray (not purple) this means the file is corrupted and should be replaced immediately.

What if I want to archive a media file to be used later?

Archive functionality is not currently offered. If you want to save a file for later use, you can copy the URL, download the file and save on your device.

Don’t forget, once a media file is deleted, it cannot be restored.

Why can’t I delete every media file?

If the delete icon is grayed out, this means that the media file is in use and cannot be deleted. Media files can only be deleted if they are not actively being used in an IVR workflow.

Can I delete multiple media files at once?

Not at this time.