Event Changelog

Settings and user account changes that are applied by Dialpad Admins (Company, Office, Department and Contact Center) apply are tracked, and exportable into a CSV audit log.

This provides visibility to company stakeholders, and is especially useful when there are many Admins and accidental changes may occur.

Not only that, but it also provides insight into feature usage and user management for compliance and auditing purposes.

Let's take a look at how the change log works.

Who can use this

The Event Changelog is available to Dialpad Admins on a Advanced or Premium plan.

Tracked events

Each section of your business is tracked and exportable. Check below for the list of tracked events.

Office	Adding/Removing Team Members Buying Devices (User Phones & Room Phones) Assigning Team Members as Co-Admins/Regional Admins CNAM updates
Main Line	Adding/Removing Phone Numbers Adding/Removing Fax Numbers Assigning Operators & Phones Managing Call Handling Setting Business Hours Setting Hold Music
Department	Adding/Removing Phone Numbers Adding/Removing Fax Numbers Assigning Operators & Phones Managing Call Handling Setting Business Hours Setting Hold Music
Contact Center	Adding/Removing Phone Numbers Adding/Removing Fax Numbers Assigning Agents & Admins Managing Call Handling/Queue Handling Setting Business Hours Setting Hold Music
Executive Assistant	Adding/Removing Executive Assistant Pairings
Analytics	Review Entire Company + Office Analytics Review Main Line/Department/Contact Center Analytics Access Call Recordings for the Entire Company Access Call Transcripts for the Entire Company Export Analytics
Billing	Manage Payment History

Access the changelog

Changelogs are accessed from your Company Settings or your Office Settings.

Access company changelogs

To access your company change logs, head to your Admin Settings from Dialpad.com

Select My Company
Select Export .CSV Log
Select Change Log

A link to download your data will be sent to you via email.

Access Office changelogs

To access your office change logs, head to your Admin Settings from Dialpad.com

Navigate to Office
Select Office Settings
Select Export .CSV logs

A link to download your data will be sent to you via email.