Need to port a number from Hong Kong? This guide will walk you through the process.
Supported number types
Dialpad can port the following Hong Kong number (HK +852) types:
Geographic Number
Toll-Free Number
Required documents
In order to complete your port request, Dialpad requires the following documents:
LOA
Latest Invoice from current carrier
Business Registration
Document list
Click the links below to obtain the LOA for your port request.
How long will it take?
The standard lead time (SLT) for a port request is:
35 business days for geographic numbers
35 business days for toll-free numbers
Note
Additional time is added if there is a rejection for missing/incorrect information.
Downtime during completion is applicable which may last between 30 minutes up to 2 hours.
Porting requirements
Number portability for all number types is available via the larger operators but not available with all operators. Please enquire with the current number operator whether porting away is possible via them.
The full list of phone numbers you want to port including the country code.
The LOA must be signed by the person who has administrative rights on the account with the current carrier.
If you are poring a Hunting Line (main number plus associated lines) this must be clearly stated on the porting documents.
For Geographic numbers, an entire 100 number block must be ported. Single numbers and partial blocks are not allowed.
Possible port rejection reasons
While we do our best to prevent it, it does sometimes happen that a port request is rejected. The most common rejection reasons are noted below. As you can see, details matter and this is why we ask you to triple-check all the information you provided before submitting your port request.
Incorrect end-user name
Number is not active
Incorrect service address
Incorrect Hunting Line specification
Incorrect range specification
Porting checklist
LOA is filled out, dated, and signed
Latest invoice from current carrier
All numbers are active with your current carrier
All numbers in your account are porting over or you’ve disassociated them from the other numbers in your account with your current provider
You’ve provided a desired port date in compliance with the SLT (*Dialpad will do its best to meet this date but there is no guarantee.) If no date is provided we will port the numbers ASAP.
Cost
We charge a one-time porting fee for Hong Kong. For more information please reach out to [email protected].
More information
Be sure to read our Porting FAQs for more information on the porting process.