Need to port a number from Sri Lanka? This guide will walk you through the process.
Supported number types
Dialpad can port the following Sri Lankan number (LK +94) types:
- Toll-Free Number
Required documents
In order to complete your port request, Dialpad requires the following documents.
- LOA
- Latest Invoice from current carrier
- COA (Change of Agency)
Document list
Click the link below to obtain the LOA for your port request.
How long will it take?
The standard lead time (SLT) for a port request is:
- 35 business days for toll-free numbers
Porting requirements
- The full list of phone numbers you want to port including the country code
- The LOA must be signed by the person who has administrative rights on the account with the current carrier.
- A Change of Agency (COA) is only applicable for the following ranges:
- 9411xxxxxxx
Possible port rejection reasons
While we do our best to prevent it, it does sometimes happen that a port request is rejected. The most common rejection reasons are noted below. As you can see, details matter and this is why we ask you to triple-check all the information you provided before submitting your port request.
- Incorrect end user name
- Incorrect service address
- Number is not active
Porting checklist
- LOA is filled out, dated, and signed
- Latest invoice from current carrier
- All numbers are active with your current carrier
- All numbers in your account are porting over or you’ve disassociated them from the other numbers in your account with your current provider
- You’ve provided a desired port date in compliance with the SLT (*Dialpad will do its best to meet this date but there is no guarantee.) If no date is provided we will port the numbers ASAP.
Cost
We charge a one-time porting fee for Sri Lanka. For more information please reach out to [email protected].
More information
Be sure to read our Porting FAQs for more information on the porting process.